1) Getting the right insights from your team
Open and honest conversations allow us to learn about people's insights, true struggles and raw knowledge. Distilling these learnings is key to defining and driving key business objectives and highlighting specific issues and opportunities to the senior business leaders to make your mark on an organization.2) Practising the art of a conversation
One-on-ones are a fantastic way to practice the art of a conversation and get the right insights from people within the given timeframe. But, as it is a practice, it's like with cooking; nobody becomes a master overnight, so it's unproductive to be too hard on yourself initially.3) Small talk substitute for remote working
The loss of small-talk opportunities is one of the biggest victims of the remote working setup as it is a vital component of successful relationship building. Therefore, I concur with HBR's opinion
of deliberately making space for the small-talk in your meetings and not sticking to the standard KPI-OKR craze, which makes a massive difference in the long-term culture building.4) Help people think long-term
We are all on a long, arduous, but colourful career journey. Helping people make the right decisions by better understanding their talents and ambitions is, at least for me, a joyful part of leadership responsibilities. One of my biggest learnings is that even though some people rarely ask for such mentorship themselves, it's essential to take the initiative and help your colleagues shape their long-term career strategies.5) Giving feedback matters (a lot)
Giving and receiving feedback is often a sensitive minefield. It matters to most people, even though we usually don't proactively ask for it for various reasons. Learning and becoming better at giving and communicating feedback is another piece of a puzzle that's essential to master. One-on-ones provide an excellent time for it as ultimately, when people become better, the business becomes better, too.